Terms of Sales

These general conditions of sale apply to all orders placed on the website www.misterlibido.fr operated by the company EIRL BERTON domiciled at 14 rue de Marsannay in Chenove (21300) in France. The site MisterLibido.fr reserves the possibility to adapt or modify at any time the present general conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
The prices of our products are indicated in euros all taxes included, processing and shipping costs included only for Metropolitan France. Outside France, delivery charges will be billed at the postal rates in effect at the time of order registration. All orders, and whatever their origin, are payable in euros. The company EIRL BERTON and its website MisterLibido.fr reserve the right to change prices at any time, but the products will be billed based on rates in effect at the time of registration orders. The products remain the property of the company until full collection of the price (base, fees and taxes) by its website MisterLibido.fr
You declare to have read and accepted the present general conditions of sale before the validation of your order. The validation of your order is therefore acceptance of these Terms and Conditions of Sale. The information, photos and graphics of the catalogs are only indicative and do not bind the seller. The data recorded by the site MisterLibido.fr constitute the proof of all transactions made between its website and its customers. For orders placed on its website MisterLibido.fr, the company EIRL BERTON reserves the right to cancel any order from a customer with whom there is still a dispute over the payment of a previous order.

Our product offers and prices are valid as long as they are visible on the site, while stocks last. For products not stored in our premises, our offers are valid subject to availability at our suppliers. Information directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of one or more products after validation of your order, we will notify you by any means (mail, mail or phone) upon receipt of information received from suppliers. In case of unavailability of all or part of the order, and if the buyer does not opt for a replacement product or a credit, the refund will be made at the option of MisterLibido.fr site by credit on the bank account of the customer or by check, at the latest within thirty days from the payment of the sums paid by the customer.
Except exceptional case or special agreement between the site MisterLibido.fr and the customer, all the purchases made on the site MisterLibido.fr are payable with the order. In the event of late payment of an order incorporating this exceptional framework, penalties of an amount equal to the bank base rate will be automatically applicable to amounts unpaid at the end of a period of 10 days following the billing date or the notification of the rejection of bank payment. On MisterLibido.fr the payment of purchases is made by credit card: CB, VISA, MASTERCARD, or by bank transfer or by check.
Delivery is considered made as soon as the products are made available to the customer. It is therefore up to the customer to check the shipments on arrival and to issue to the driver all reservations and claims that appear justified. If the nature or the quality of the delivered products do not conform to the indications of the corresponding delivery note, the customer must, under pain of forfeiture, formulate its claims in writing within TWO (2) days following this delivery. Delivery times are typical average times and correspond to processing and shipping times plus the delivery time. The products are delivered to the delivery address you specified during the ordering process. The site MisterLibido.fr and the company EIRL BERTON can not be held responsible for the consequences due to a delay in delivery. In case of delay of shipment, an email will be sent to you.
We are committed to refunding or redeeming products that appear to be defective or do not match your order. In this case, we thank you kindly to report in detail in writing, to wait for our agreement also in writing, and to return the product or products with our agreement. The site MisterLibido.fr will proceed, at your choice, to the exchange or the refund of the products. The request must be made within fourteen calendar days of delivery. Any complaint formulated outside this period can not be accepted. The products must be returned to us in the state in which you received them with all the delivered items (accessories, packaging, instructions, etc.). The return costs are your responsibility.
Some products sold are covered by a manufacturer's warranty. This warranty does not cover any products modified or repaired by the buyer or any other person not expressly authorized by the seller, as well as all products covered by a specific support and maintenance contract. To benefit from the product warranty, it is imperative to keep the invoice for the purchase of the product. The contractual guarantees do not cover: - replacement of consumables, - abnormal or improper use of products, - breakdowns related to accessories (power cables, etc.), - defects and their consequences due to intervention by an unauthorized repairer, - defects and their consequences related to non-conforming use for which the product is intended, - defects and their consequences related to any external cause. However, in any case you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects. Any return of the product under the warranty must be subject to prior agreement by the site MisterLibido.fr. For this purpose, the buyer will contact the customer service of the MisterLibido.fr website by formulating his request by postal or electronic mail via the 'Contact Us' page. If the product is recognized as defective, MisterLibido.fr will transmit its agreement of return by electronic mail. The defective product must be returned in its original packaging and accompanied by the agreement of MisterLibido.fr who will have taken care to send the customer the return details beforehand. All costs and risks related to the return of the product are the responsibility of the buyer. No sending in cash on delivery will be accepted for any reason.
In accordance with Article L.121-21 and following of the Consumer Code, the consumer has a period of 14 calendar days from the date of delivery of his order, to return any item does not suit him and ask exchange or refund without penalty. MisterLibido.fr extends this legal period to 60 days from the date of validation of the order. A consumer is any natural person who acts for purposes that are not part of his commercial, industrial, artisanal or liberal activity; therefore, the withdrawal period does not apply for a sale made to a professional or a need of the professional activity. This right of return can only be accepted for complete products or having only one capsule consumed, returns are excluded for products sold individually. MisterLibido.fr is responsible for the return costs (Metropolitan France only), just send us your request to: returns@misterlibido.fr. Upon receipt of your return, if you have requested the exchange of the product, we will send you the replacement product within a period of 7 days if it is in stock (under 30 days maximum in other cases). If you have requested the refund, it will be made no later than 14 days. No sending in cash on delivery will be accepted for any reason.


Return address :
Retours MLB


Responsibility for the MisterLibido.fr site can not be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the specific characteristics. In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of the sale, MisterLibido.fr can not be held liable. Of course, if you have any questions about the products, you can contact us by email via the 'Contact Us' page. In the event of professional purchases, the MisterLibido.fr website will not incur any liability for any indirect damages due to the present, operating loss, loss of profit, loss of chance, damages or costs, which could arise from the fact of the purchase of products. We remind you that it is prudent to proceed with the backup of the data contained in the purchased products. MisterLibido.fr can not be responsible for any loss of data, files or damages defined in the previous paragraph. The total or partial impossibility to use the products, in particular due to incompatibility of material, can not lead to any compensation or reimbursement or questioning of the responsibility of the site MisterLibido.fr. The site MisterLibido.fr will not be able to see consequently its responsibility engaged for any damage whatever it is resulting from a professional activity.
All texts, comments, works, illustrations and images reproduced on MisterLibido.fr are reserved under copyright as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use is authorized for private use, subject to different provisions or even more restrictive code of intellectual property. Any total or partial reproduction of the site MisterLibido.fr is strictly prohibited. Certain products such as software are the subject of personal and specific use rights regulating copies, public distribution, rental. You must comply with the general conditions of sale of these products, the MisterLibido.fr site can not be responsible for the uses that could be made of products in this context.

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